Privacy Policy mae33
mae33 takes our responsibility to protect every user's personal information seriously. This policy clearly explains how we collect, use, store and protect your data in line with industry best practices and international licensing requirements.
Our Privacy Commitment
Six core principles at the foundation of mae33 user data protection
Personal Data Protection
All information you provide to mae33 is stored with encryption technology and accessed only by authorised staff.
Not Sold to Third Parties
mae33 does not sell, rent or share your personal data with any external company without your explicit consent.
Control in the User's Hands
You have the right to access, correct or request deletion of your personal data at any time through our support channels.
High-Level Encryption
All data transmissions between your browser and mae33 servers are protected using the latest industry-standard SSL/TLS protocols.
Full Transparency
mae33's privacy policy is stated openly and updated whenever there are changes that affect how we handle your data.
24-Hour Support
The mae33 customer support team is available to assist with your privacy enquiries via live chat and email in Malay and English.
Introduction
mae33 is an online gambling platform operating under international licensing and providing slot, live casino and sports betting services for Malaysian users. We are committed to protecting your privacy and ensuring that personal information entrusted to us is handled responsibly.
This Privacy Policy ("Policy") describes mae33's practices regarding the collection, use, storage and protection of user personal information. By registering for or using mae33 services, you give your consent to this Policy. If you do not agree, please stop using our platform.
The mae33 platform supports responsible gambling and only allows users aged 21 and above. We collect date of birth information as part of the account verification process to ensure compliance with this age restriction.
Information Collected
2.1 Information You Provide Directly
When you register an account, make a deposit or contact mae33 customer support, we may collect the following information:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification purposes (21 years and above)
- Email address and mobile phone number
- Account password in encrypted (hashed) form
- Payment information related to Touch 'n Go eWallet, DuitNow, FPX accounts or cryptocurrency wallets
- Deposit and withdrawal transaction records
- Any communications you send to our support team
2.2 Information Collected Automatically
While you use the mae33 platform, our system automatically records technical information including:
- IP address and geographic location at the country level
- Browser type, operating system and device information
- Usage patterns and game activity records
- Login and logout session data
- Cookie data and similar tracking technologies
Purpose of Data Use
mae33 uses the personal information collected solely for platform operations and improving services to users. The main purposes include:
- Account management: Creating and maintaining your user account, including processing minimum deposits of RM50 and withdrawals of minimum RM50 within 1 hour.
- Identity verification: Ensuring you meet the age requirement of 21 years and above and comply with the international licensing requirements held by mae33.
- Payment processing: Facilitating financial transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrencies such as USDT, BTC and ETH.
- Bonus management: Administering the 120% welcome bonus of up to RM1,000 and the five-tier VIP programme including weekly cashback.
- Security: Detecting and preventing fraud, multiple account use or suspicious activity.
- Customer support: Enabling our support team to assist you more effectively via live chat and email.
- Legal compliance: Meeting reporting obligations related to international licensing and anti-money laundering.
- Product improvement: Analysing usage patterns on an aggregate basis to improve the quality of mae33 services.
Information Sharing
mae33 does not sell or rent user personal data to any third party for marketing purposes. However, in limited situations, we may share information with:
4.1 Service Providers
Third parties appointed by mae33 to provide technical infrastructure, payment processing and fraud prevention services. These providers are bound by strict confidentiality agreements and are only permitted to use data for the purposes specified.
4.2 Legal Requirements
When mae33 is required by law or court order to disclose information to authorities, we will do so. We will make efforts to notify you where permitted by law before any disclosure is made.
4.3 Business Transfers
In the event of a merger, acquisition or transfer of mae33 assets, user information may form part of the transferred assets. Users will be notified in advance via email or an in-platform notice.
Data Security
User data security is a top priority for mae33. We implement multiple layers of technical and organisational protection to keep your information safe:
- 256-bit SSL/TLS encryption for all data transmissions between your browser and mae33 servers
- Passwords stored as hashes using the bcrypt algorithm — no staff member can view your original password
- Two-factor authentication (2FA) available for additional user account protection
- Continuous security monitoring to detect unauthorised access or unusual activity
- Strict internal access controls — only relevant staff with a legitimate work need can access user data
- Regular security audits by independent third parties
Although mae33 takes reasonable steps to protect your data, no internet data transmission system can be guaranteed 100% secure. You are also responsible for keeping your account password and login information confidential.
Cookies and Tracking Technologies
mae33 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored in your browser when you visit our website.
6.1 Types of Cookies Used
- Session cookies: Used to maintain your login status during an active session and deleted when the browser is closed.
- Preference cookies: Store your language settings and display preferences for ease of use.
- Analytics cookies: Collect aggregated and anonymised statistical data about how users interact with our platform, for improvement purposes.
- Security cookies: Help identify and prevent fraudulent activity and protect the integrity of your account.
6.2 Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the mae33 platform, including the ability to log in and maintain game sessions.
User Rights
mae33 recognises and respects your rights as a user regarding your personal data. The following are the rights you have:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or outdated, you may request a correction through customer support.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
Right to Object
You may object to the processing of your data for specific purposes, including marketing communications.
Right to Data Portability
You may request to receive your personal data in a machine-readable format for transfer to another party.
Right to Restriction
You may request that processing of your data be restricted while a dispute or appeal is being handled.
To exercise any of the above rights, please contact the mae33 customer support team via live chat available 24/7 on the platform or through our support email. We will process your request in accordance with established procedures.
Data Retention
mae33 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and our international licensing obligations.
Generally, active account data is retained for as long as your account remains active. After an account is closed, we may retain certain records for an additional period for audit, fraud prevention, and international licensing compliance purposes. Data that is no longer required is deleted or anonymised using secure procedures.
Changes to This Policy
mae33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technology. We will notify you of any material changes through:
- A prominent notice on the mae33 platform homepage
- An email to the address registered to your account
- An in-platform notification upon your next login
The "Updated" date at the top of this document reflects the date of the most recent changes. Continued use of the mae33 platform after any changes are published means you accept the updated Policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mae33 handles your personal data, please contact our customer support team:
- Live Chat: Available 24/7 on the mae33 platform — contact us in Malay or English
- Email: [email protected]
Our customer support team operates 24/7 and will make every effort to respond to your privacy-related enquiries. We prioritise personal data and privacy requests.
Ready to Get Started with mae33?
Register your account today and enjoy a 120% welcome bonus of up to RM1,000, along with the full privacy protection we guarantee to every user.
For players aged 21 and above. Please play responsibly.
Frequently Asked Questions
Questions About the mae33 Privacy Policy
Answers to commonly asked questions about your privacy and data protection